Refund policy
Refund Policy
30-Day Return Policy for Unopened Products
We offer a 30-day return policy for products that are unopened and unused. You have 30 days after receiving your order to request a return, provided the product remains in its original, sealed condition.
To qualify for a return, the following conditions must be met:
Condition: The product must be in the same condition as when you received it—unopened, unused, sealed, and free from signs of tampering or damage.
Packaging: The product must be returned in its original, undamaged packaging, including any branded boxes, pouches, or protective materials included with the original shipment.
Proof of purchase: A valid receipt or proof of purchase is required. This may include your order confirmation email or invoice.
Opened or used Revive Root products generally cannot be returned due to hygiene and product-safety reasons, except where covered by our 30-Day Satisfaction Guarantee described below or where required by applicable law.
30-Day Satisfaction Guarantee for Opened Products
If you have opened and used a Revive Root product and are not satisfied with your experience, we still want you to feel supported. We offer a 30-Day Satisfaction Guarantee, and no physical return is required.
To qualify:
- You must have used the product consistently and as instructed.
- Your request must be submitted within 30 days of delivery.
- This guarantee applies only to your first order.
- The guarantee is limited to one refund per household.
- We may request a brief explanation or feedback to help us improve our products and services.
To request a refund under this guarantee, email support@Revive-Root.com with your order number and a brief description of your experience.
Free Gifts and Post-Purchase Offers
Free gifts, bonus items, and post-purchase add-ons are not eligible for separate returns or refunds, whether used or unused, except where required by applicable law.
If your original order included free items as part of a promotion, such as “Buy One, Get One Free” or “Free Gift With Purchase,” the following terms apply:
- Free promotional items are not separately eligible for a refund or exchange.
- If you return the originally purchased item that qualified for a free promotional item, you must also return the free item or items in unused condition.
- If the free item is not returned, we may deduct its value from the refund amount.
Limited-time post-purchase offers may be final sale because of their discounted pricing. Any applicable final-sale terms will be displayed during checkout.
Shipping Fees
Shipping fees cover logistics and transportation costs paid to our shipping and fulfillment partners. Unless required by applicable law or otherwise stated by us, shipping fees are non-refundable, including when an order is returned or canceled.
How to Start a Return
To begin a return, contact us at support@Revive-Root.com before sending anything back.
If your return is approved, we will provide return instructions and tell you where to send the product. Where applicable, we will also provide a return shipping label.
Items sent back without first requesting and receiving return authorization may not be accepted.
You can contact us at support@Revive-Root.com with any questions about returns.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. Contact us as soon as possible if your product:
- Arrives damaged.
- Is defective.
- Is missing from your order.
- Is different from the product you ordered.
Please include your order number and, where appropriate, photographs of the product or packaging so that we can evaluate the issue and determine the appropriate solution.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used products, except where covered by our 30-Day Satisfaction Guarantee.
- Perishable goods.
- Custom or personalized products.
- Products purchased as final-sale or clearance items.
- Gift cards.
- Hazardous materials, flammable liquids, or gases, where applicable.
Please contact us if you have questions about whether a specific product is eligible for return.
Exchanges
The fastest way to receive a different product is generally to return the original product, if eligible, and place a separate order for the replacement product.
European Union 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to cancel your order within 14 days of receiving it without providing a reason, subject to applicable legal exceptions.
Products returned under this right should be sent back promptly and, where applicable, must be in the same condition in which you received them.
The right of withdrawal may not apply to sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed. This may apply to opened supplements and other sealed health-related products.
Nothing in this policy limits your mandatory rights under applicable consumer-protection law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If your refund is approved:
- The refund will be issued to your original payment method.
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We aim to process approved refunds within 10 business days.
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Your bank or credit-card provider may require additional time to process and post the refund.
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Original shipping charges are generally non-refundable unless required by applicable law.
If more than 15 business days have passed since we approved your refund, please contact us at support@Revive-Root.com.
Contact Information
For questions about this Refund Policy or to request a return, contact: